Refund policy

Return & Refund Policy

Last Updated: [ 26 July 2026]

At Mood Wear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with this policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong product.
  • The product is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.

Returns requested after 7 days of delivery may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, washed, or damaged after delivery.
  • Products without original tags or packaging.
  • Items purchased during clearance, final sale, or promotional offers (unless defective or incorrect).
  • Gift cards, if applicable.

3. How to Request a Return

To request a return, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos of the product (if damaged, defective, or incorrect)

Email: moodwear.care@gmail.com

Phone: +91 8928835161

Our support team will review your request within 2 business days and provide return instructions if your request is approved.

4. Refund Process

Once we receive and inspect the returned product:

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Depending on your bank or payment provider, the refund may take additional time to reflect in your account.

Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

If you receive a damaged, defective, or incorrect product, we will offer a replacement or exchange, subject to product availability.

If the requested size is unavailable, a refund may be issued.

6. Order Cancellation

Orders may be cancelled before they are shipped.

If you wish to cancel your order, please contact us immediately:

Email: moodwear.care@gmail.com

Phone: +91 8928835161

Once an order has been shipped, it cannot be cancelled. However, you may request a return if eligible under this policy.

7. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Mood Wear will bear the return shipping cost.
  • For other approved returns, the customer may be responsible for return shipping charges.

8. Refund Exceptions

Refunds may not be granted if:

  • The product has been used or damaged by the customer.
  • The product is returned without original tags or packaging.
  • The return request does not meet the eligibility conditions stated in this policy.

9. Contact Information

Mood Wear

Proprietor: Nazim Shaikh

Address:
Kamla Raman Nagar, Near Mohammadiya Masjid,
Baiganwadi, Govandi,
Mumbai Suburban, Maharashtra – 400043, India

Email: moodwear.care@gmail.com

Phone: +91 8928835161